Control Room Operator Jobs at Ecofleet Solutions Ltd Rwanda (5 Positions) | Apply Before 3 July 2026
Ecofleet Solutions Ltd Hiring Control Room Operators in Kigali
Ecofleet Solutions Ltd is inviting qualified and motivated candidates to apply for five (5) Control Room Operator positions based in Kigali, Rwanda. This opportunity is ideal for professionals with experience in transport monitoring, fleet operations, GPS tracking systems, and operational control room environments.
Successful candidates will play a critical role in supporting Kigali’s public transport modernization efforts by monitoring bus operations, detecting operational irregularities, preventing revenue leakage, and ensuring compliance with transport service standards.
📅 Application Deadline: 3 July 2026
Job Summary
| Position | Control Room Operator |
|---|---|
| Organization | Ecofleet Solutions Ltd |
| Location | Kigali, Rwanda |
| Positions Available | 5 |
| Employment Type | Full-Time |
| Department | Operations |
| Reports To | Control Room Supervisor |
| Deadline | 3 July 2026 |
About Ecofleet Solutions Ltd
Ecofleet Solutions Ltd is a government-owned company responsible for transforming and modernizing public transport services in the City of Kigali.
The organization focuses on improving:
- Public transport efficiency
- Route optimization
- Fleet management
- Passenger experience
- Digital fare collection
- Intelligent transport systems (ITS)
- Sustainable mobility solutions
Through innovative technologies such as GPS fleet tracking, digital dashboards, automated inspections, and electric mobility solutions, Ecofleet is helping shape the future of smart transportation in Rwanda.
Why This Opportunity Matters
As Kigali continues to grow, efficient public transportation becomes increasingly important.
Control Room Operators help ensure:
- Reliable transport services
- Revenue protection
- Driver accountability
- Passenger safety
- Operational efficiency
The role directly supports Ecofleet’s mission of creating a modern, transparent, and commuter-friendly transport network.
Role Summary
The Control Room Operator will monitor public transport operations in real time using GPS tracking systems and surveillance technologies.
The position focuses heavily on identifying operational issues, route deviations, fare fraud, revenue theft, and driver misconduct while coordinating with field teams to ensure timely intervention.
Key Responsibilities
Real-Time Fleet Monitoring
The successful candidate will:
- Monitor bus movements using GPS tracking systems.
- Observe operational activities through surveillance tools.
- Track route compliance and service delivery.
- Monitor fleet performance across assigned routes.
Revenue Protection
Responsibilities include:
- Detecting fare evasion and ticket fraud.
- Identifying undeclared earnings.
- Monitoring suspicious operational activities.
- Supporting revenue assurance initiatives.
Operational Compliance
The Control Room Operator will:
- Identify route deviations.
- Detect skipped trips and unauthorized stops.
- Monitor service delays.
- Ensure adherence to operational procedures.
Coordination with Field Teams
The role requires:
- Alerting inspectors about suspicious activities.
- Supporting field investigations.
- Coordinating operational responses.
- Assisting with compliance enforcement.
Reporting and Documentation
The successful candidate will:
- Maintain detailed operational records.
- Document incidents and irregularities.
- Generate daily monitoring reports.
- Support management decision-making with accurate data.
Investigation Support
Responsibilities include:
- Assisting revenue fraud investigations.
- Collecting supporting evidence.
- Maintaining case documentation.
- Providing operational intelligence reports.
Key Performance Indicators (KPIs)
Performance will be measured through:
Revenue Protection
- Reduced revenue leakage.
- Lower fare fraud incidents.
- Improved fare collection compliance.
Reporting Accuracy
- Timely incident reporting.
- Accurate operational documentation.
- Reliable data analysis.
Driver Accountability
- Improved compliance with route schedules.
- Reduced operational misconduct.
- Enhanced service discipline.
Operational Coordination
- Effective communication with field inspectors.
- Faster incident resolution.
- Improved operational oversight.
Required Qualifications
Applicants should possess:
Education
- Diploma in Transport Management
- Diploma in ICT
- Degree in Transport Management
- Degree in Information Technology
- Related Fields
Experience Requirements
Candidates should have:
- Minimum of two (2) years of relevant experience.
- Experience in transport monitoring.
- Experience in fleet dispatch operations.
- Experience in control room environments.
Preferred Experience
Additional advantage will be given to candidates with:
- GPS fleet tracking experience.
- Fare collection system knowledge.
- Intelligent Transport Systems (ITS) exposure.
- Public transport operations experience.
Required Skills and Competencies
Successful candidates should demonstrate:
Technical Skills
- GPS tracking systems
- Transport monitoring tools
- Microsoft Excel
- Reporting software
- Data analysis tools
Analytical Skills
- Pattern recognition
- Operational monitoring
- Problem identification
- Fraud detection
Communication Skills
- Incident reporting
- Team coordination
- Information sharing
- Operational communication
Personal Attributes
- Integrity
- Vigilance
- Attention to detail
- Accountability
- Professionalism
Career Benefits
Working with Ecofleet Solutions Ltd offers opportunities to:
Contribute to Smart Mobility
Support Kigali’s transition toward a modern and efficient public transport system.
Gain Transport Industry Experience
Develop expertise in:
- Fleet Operations
- Transport Technology
- Public Transport Management
- Smart Mobility Systems
Work with Advanced Technologies
Gain hands-on experience with:
- GPS Fleet Tracking
- Digital Fare Systems
- Intelligent Transport Systems
- Real-Time Monitoring Platforms
Professional Growth
Build skills in:
- Transport Operations
- Revenue Assurance
- Data Monitoring
- Operational Intelligence
Why Control Room Operations Are Important
Modern transport systems rely heavily on control room operations to ensure:
- Passenger safety
- Service reliability
- Revenue accountability
- Fleet efficiency
- Real-time decision making
As cities increasingly adopt smart transportation solutions, skilled control room operators remain essential to operational success.
How to Apply
Interested candidates should submit:
- Cover Letter addressed to Aubin RUKERA, Chief Executive Officer
- Updated Curriculum Vitae (CV)
- Certified Academic Certificates
- Professional Certificates
- Contact details of three (3) referees
Applications should be submitted via email: careers@ecofleet.rw
All documents must be combined into a single file and clearly labeled with the position title.
Application Tips
To improve your chances:
- Highlight GPS tracking experience.
- Mention transport operations experience.
- Include monitoring or dispatch experience.
- Demonstrate reporting skills.
- Quantify achievements where possible.
- Showcase integrity and accountability.
Frequently Asked Questions (FAQ)
How many positions are available?
Ecofleet Solutions Ltd is recruiting five (5) Control Room Operators.
What qualifications are required?
Candidates should possess a diploma or degree in Transport Management, ICT, or related fields.
Is experience required?
Yes. Applicants must have at least two years of relevant experience.
Is GPS tracking experience important?
Yes. Experience with fleet tracking systems is highly preferred.
Where is the job located?
The position is based in Kigali, Rwanda.
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Conclusion
The Control Room Operator position at Ecofleet Solutions Ltd offers an exciting opportunity for professionals interested in transport technology, fleet management, and operational monitoring. With Kigali rapidly modernizing its public transport infrastructure, this role provides valuable career growth opportunities while contributing to the future of smart and sustainable mobility in Rwanda.
Interested candidates should submit their applications before 3 July 2026.
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