After Sales Manager Job Opportunity at China Electric Vehicle Rwanda (CEVR)
China Electric Vehicle Rwanda (CEVR), a leading provider of electric and hybrid vehicle solutions in East Africa, is inviting qualified professionals to apply for the position of After Sales Manager based in Kigali.
This exciting leadership opportunity is ideal for candidates with strong experience in customer service, service center operations, inventory management, and team leadership. Successful applicants will join a fast-growing company that is helping drive Rwanda’s transition toward sustainable transportation and green mobility.
Job Details
- Position: After Sales Manager
- Company: China Electric Vehicle Rwanda (CEVR)
- Location: Kigali, Rwanda
- Job Type: Full-Time
- Application Deadline: 7 June 2026
About China Electric Vehicle Rwanda (CEVR)
China Electric Vehicle Rwanda (CEVR) specializes in importing and distributing high-quality electric and hybrid vehicles across Rwanda and the wider East African region.
The company combines advanced Chinese vehicle technology with local market expertise to deliver sustainable transportation solutions while supporting the growth of green mobility ecosystems in Africa.
Job Purpose
The After Sales Manager will oversee all after-sales operations at EV Care, the official CEVR service center in Kigali. The role involves ensuring excellent customer satisfaction, managing service operations, supervising technical teams, coordinating inventory systems, and maintaining high service standards.
The successful candidate will play a key role in enhancing customer experience and ensuring efficient service delivery.
Senior Accounting Coordinator Job at One Acre Fund Rwanda | Apply Now
Key Responsibilities
Customer Service & Operations
- Manage vehicle servicing processes from customer reception to vehicle delivery.
- Handle customer inquiries and service requests professionally.
- Resolve customer complaints promptly and effectively.
- Monitor service quality and customer satisfaction.
Team Leadership
Supervise service advisors, warehouse personnel, and repair technicians.
Conduct staff performance evaluations.
Provide coaching and support to team members.
Ensure operational efficiency across departments.
Warranty & Service Management
- Process and manage warranty claims.
- Coordinate repair and replacement activities.
- Maintain complete warranty documentation.
Inventory & Parts Management
- Oversee inventory control systems.
- Monitor spare parts availability.
- Coordinate procurement and supplier communication.
- Prepare inventory and stock reports.
Reporting & Administration
- Maintain service records and customer databases.
- Prepare operational and performance reports.
- Analyze service center performance metrics.
- Recommend process improvements.
Qualifications
Applicants should possess:
- Bachelor’s Degree in:
- Business Administration
- Supply Chain Management
- Logistics
- Automotive Engineering
- Mechanical Engineering
- Or a related field
Experience Requirements
Candidates must have:
- Minimum 3 years of experience in:
- After-sales management
- Customer service management
- Service operations
- Automotive service management
- Previous team leadership experience
- Experience in automotive, EV, electronics, or technical products sectors is an added advantage
Required Skills
Successful candidates should demonstrate:
- Strong leadership abilities
- Customer relationship management skills
- Inventory and warehouse management knowledge
- Problem-solving and decision-making skills
- Excellent communication skills
- Strong organizational abilities
- Proficiency in Microsoft Word, Excel, and Outlook
- Fluency in English and Kinyarwanda
- French language skills are an added advantage
Benefits
CEVR offers:
- Competitive salary package
- Professional growth opportunities
- Exposure to advanced electric vehicle technologies
- Dynamic and supportive work environment
- Career development opportunities within a growing company
How to Apply
Interested candidates should submit their applications before 7 June 2026.
Early applications are highly encouraged.
Disclaimer
OpportunityHubs.com is an independent platform that shares jobs, scholarships, internships, and educational opportunities for informational purposes only. We are not affiliated with recruiting organizations unless explicitly stated. Always verify application details through the official employer or institution before applying. OpportunityHubs.com never charges any application or recruitment fees.
